Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. We are looking for a talented and data-driven ProdOps and Support Engineer - an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.**Responsibilities**: - Monitor, maintain and support Optimove's production environment - Investigate and debug ETL processes - Conduct data QA and analysis (Snowflake, MsSQL, BigQuery) - Perform configuration management - Create robust and scalable processes - Communicate directly with customers to solve technical issues **Requirements**: - 1+ years of experience - Proficient in written and spoken English - Outstanding technical skills - Experience with SQL - Fast learner looking to be exposed to, and to work with, new technologies - Strong interpersonal and communication skills - Team player with self-learning and problem-solving abilities - Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks - You should be able to talk about technology, even with non-technical people in a clear and coherent way - Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements - Technologies fascinate you - you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript) - Strong attention to details and ability to effectively articulate technical challenges and solutions **Desired**: - Experience working with enterprise-grade customers - Experience with monitoring tools (DataDog, Kibana, Elastic) - Experience in SaaS B2b