ABOUT US Contáctica is the leading Martech Creative Agency in Puerto Rico, a strong challenger in Latin America, and a dynamic catalyst for growth in the U.S. mainland. For over 20 years we have challenged the status quo and accelerated the evolution of visionary companies and their teams by delivering pioneering knowledge, transformative Martech Solutions, and full-spectrum Marketing Agency Services. With headquarters in Puerto Rico and Colombia, and a closely integrated team working from across ten countries, we are uniquely positioned to serve key industries such as Banking, Insurance, and Consumer Packaged Goods (CPGs), while tackling the most complex brand, product, and business challenges of today and tomorrow. In 2025, as we enter a new era of Hyper-Evolution, we are passionately committed to drive growth and innovation by leveraging the Power of Humanity + Artificial Intelligence. Our unwavering focus remains untouched: to provide exceptional business outcomes through Strategic-Thinking, Creativity, and Deep Client Insight, augmented by Cutting-Edge Technologies. If you share our Beliefs—and are committed to Act on them fully—we invite you to read the requirements of this position and consider applying. JOB DESCRIPTION We are seeking a Senior Client Strategist , who will lead client success through top-tier strategic consulting, identify and leverage growth opportunities, designing innovative solutions that maximize return on investment. Using data, technology, and deep market knowledge, will create cutting-edge digital strategies that drive measurable results and significantly enhance the customer experience. The main goal will be to position Contáctica and its clients at the forefront of the industry, fostering a culture of continuous innovation and collaboration. KEY RESPONSIBILITIES Drive Business Growth and Innovation: Identify and explore new business opportunities and growth areas for clients and Contáctica. Develop and present compelling growth proposals that lead to significant business expansion. Deliver World-Class Consultancy and Solutions: Provide top-tier consultancy by identifying powerful insights and crafting winning strategies, leveraging data analysis, innovative thinking, and the latest technologies to deliver outstanding, measurable results. Transform Strategies into Tangible Results: Oversee the effective execution of recommended strategies, ensuring optimal measurement, optimization, and achievement of outstanding results. Collaborate with internal teams to scale solutions into market-ready products. Strengthen Competitive Advantage: Educate and guide Contáctica and its clients to the forefront of marketing trends and cutting-edge technologies. Develop innovative strategies and solutions to differentiate clients and Contáctica from competitors. Maximize Client ROI: Analyze and optimize campaign results to maximize client ROI, ensuring every strategy and action contributes to enhanced business performance and client satisfaction. QUALIFICATIONS Passion for Digital Innovation: Demonstrated passion for digital marketing and technological evolution, with a strong focus on continuous innovation and staying at the forefront of industry advancements. Extensive Experience in Digital Marketing Strategy: Proven track record in developing and implementing innovative digital marketing strategies and world-class customer experience (CX) with at least 5 years of experience in a senior role. Strong Analytical and Problem-Solving Skills: Exceptional analytical skills to interpret complex data and develop actionable insights, coupled with a proactive approach to problem-solving. Experience with AI and Machine Learning in Marketing: Proven track record of utilizing AI and machine learning to develop and optimize marketing strategies, driving innovation and efficiency. Expertise in Financial Services Marketing: Deep understanding and experience working within financial services industries such as banking and insurance, tailoring strategies to these sectors. Leadership in Content Marketing and Social Media: Proven success in developing and leading content marketing and social media strategies that enhance brand visibility and engagement. Strong Interpersonal and Relationship-Building Skills: Proven ability to establish immediate credibility and build lasting relationships with clients and team members, driving collaboration and trust. Experience with Advanced Marketing Tools and Technologies: Proficiency in using advanced marketing tools and platforms, including CRM systems, SEO/SEM software, and real-time analytics to optimize campaigns and strategies. Experience with CRM and Customer Journey Mapping: Expertise in customer relationship management and mapping the customer journey to optimize user experience and increase customer retention. Certifications in Advanced Marketing Technologies: Possession of certifications such as Google Analytics, HubSpot Marketing Software, or Salesforce Marketing Cloud, demonstrating proficiency in cutting-edge marketing tools. START THE JOURNEY If you share our beliefs—and are committed to act on them fully—we invite you to apply to join our team and experience the thrill of working in a fast-paced, cutting-edge, mostly remote environment. Apply here and start the journey . Please include a personal letter with your application explaining why you're the best person for this position. #J-18808-Ljbffr