Job Description The Network Engineer II is responsible for providing first-level support on both network outages and network-related projects. This role involves daily network activities, including incident and change management, to ensure end-user requests are handled and addressed within defined SLAs. - Accountable for daily network operations, including monitoring and maintaining all network systems to minimize production downtime and meet SLAs. - Conduct infrastructure audits, configure security policies, and VPNs to ensure a secure network environment. - Provide 24x7 L1 network operational support, troubleshoot issues, and maintain all network systems. - Proactively evaluate new technologies and suggest ways to improve the existing infrastructure. - Author and deliver network-related documentation. This role requires strong technical skills, excellent communication, and problem-solving abilities. The ideal candidate will have a solid background in networking concepts, experience with Cisco and Fortinet products, and proficiency in configuring WAN links, VLANs, and protocols. The successful candidate will be part of the Network Engineering Team and report directly to the team lead. This is a full-time position, and the location is Bogotá, Colombia.