About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.Founded on the idea of creating a different breed of Business Processing Outsourcing (BPO), TaskUs emphasizes a culture of constant motion, exploring new technologies, handling challenges promptly, and maintaining consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive salaries and comprehensive benefits. Our People First culture is reflected in our departments such as Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and encourage internal mobility and professional growth. Join us to experience our dedication to supporting People First.Job Description: As a Team Leader in Quality, you will serve as a catalyst for continuous improvement, supervising a team of Quality Analysts. You will develop quality standards, conduct audits, participate in business reviews and calibration sessions, and collaborate across departments to enhance operational excellence.Roles and Responsibilities:Calculate monthly audit targets and distribute work among QAsGather input from QAs for training needs and briefingsCreate Daily Briefing Documents for team communicationReport performance metrics regularlyIdentify process/system improvement opportunities based on customer feedbackAttend weekly business reviews with campaign leaders and clientsCoordinate with Training for needs analysis and onboardingParticipate in strategic projectsInterview, onboard, and train new QAsConduct weekly coaching and audit assessmentsMaintain QA performance rankings and conduct quarterly reviewsManage data related to audits and calibrationsLead calibration sessions across teamsMaintain change logs for quality tools and documentationDrive quality initiatives and campaignsStay updated on knowledge and serve as SME for the campaignTechnical Skills:Proficiency in quality analysis tools and data interpretationAdvanced Excel/Google Sheets skillsProblem-solving and process improvement expertiseKnowledge of Six Sigma/Lean principles (preferred)Experience managing a team of quality analysts (preferred)Ability to manage multiple projects and coach performanceStrong customer-centric approachExcellent written and verbal communication skillsLogical thinking and conflict managementAbility to work with diverse teamsPersonality Traits:Confident and articulateConscientious and diligentIntegrity and trustworthinessHow We Partner To Protect You: TaskUs will never solicit money during your application process. Always communicate with authorized recruiters.DEI: We believe in diversity and inclusion, welcoming applicants from all backgrounds. We are committed to providing equal opportunities and reasonable accommodations during hiring. #J-18808-Ljbffr