We’re looking for a Junior Collections Agent who is bilingual in English and Spanish to join a growing international team. This is a great opportunity for someone with at least 1 year of experience in collections or customer service, ready to grow in a professional and supportive environment. 🎯 Key Responsibilities Make inbound and outbound calls in English and Spanish (approx. 120 calls/day) Negotiate payment arrangements with empathy and professionalism Document interactions using collections software Follow compliance standards (FDCPA, TCPA) and internal quality policies ✅ Requirements Minimum 1 year of experience in collections or customer service Intermediate to advanced English (70% of calls are in English) Strong communication, listening, and negotiation skills Must be available to work on-site and follow the established schedule 🎁 What We Offer Full training provided Supportive work environment with supervision and coordination Opportunity to grow as the team expands