More Than a Job We are seeking an Operations Specialist to coordinate and plan customer orders and shipments, ensuring alignment with service standards and client expectations. This role will involve handling customer inquiries related to shipment visibility, status updates, complaints, and ad hoc requests, with the goal of ensuring customer satisfaction, driving business growth, improving productivity, and fostering collaboration across all involved stakeholders. - Leading and coordinating daily operations to meet service standards and client expectations. - Monitoring and enforcing the execution of operational procedures and quality standards. - Representing the team in meetings, customer interactions, and internal or external audits. - Managing the resolution of operational challenges in collaboration with cross-functional teams. - Escalating issues appropriately and providing timely updates to relevant stakeholders. - Identifying opportunities to improve processes or expand services. - Supporting system or process rollouts, including testing and training activities. - Providing coaching, support, and back-up coverage across the operations team as needed. - Ensuring compliance with internal policies and participating in quality assurance initiatives. Requirements include: - Degree in International Business, Business Administration, or related fields. - Minimum 6 months of experience in logistics operations, particularly in international cargo consolidation. - Previous experience in 4PL environments is a plus. - Strong customer service skills, including handling claims and service inquiries. - Familiarity with SOPs (Standard Operating Procedures) and process documentation. - English level B1+ (required) – capable of communicating effectively in both written and spoken form. - Willingness to learn and grow within the logistics and supply chain industry. - Strong organizational and communication skills, with a proactive and team-oriented mindset. Kuehne+Nagel is a global leader in logistics, offering a safe, stable environment where careers can make a real difference. Our work enables everyday life, from the goods we consume to the healthcare we rely on.