About the Role As a key member of the Moment team, you will lead strategic initiatives and ensure successful project delivery, focusing on contact center implementations. You will collaborate closely with cross-functional stakeholders to manage timelines, resources, and risks. Key Responsibilities: - Lead end-to-end project management for contact center implementation initiatives. - Define project scope, goals, and deliverables in collaboration with stakeholders. - Develop detailed project plans, schedules, and resource allocations. - Monitor project progress and proactively manage risks, issues, and dependencies. - Ensure effective communication across teams and with external partners. - Coordinate cross-functional efforts to ensure timely and high-quality delivery. - Manage project documentation and ensure compliance with internal standards. - Drive continuous improvement in project execution and delivery methodologies. Work Arrangements We prioritize flexibility and provide remote work options whenever possible. This role is open to qualified applicants in Colombia and offers a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are subject to change based on project requirements and business needs. We maintain clear communication about role expectations. Requirements - Advanced English communication skills (C1 level). - Proven experience managing implementation projects, ideally in contact center environments. - Strong organizational and leadership skills. - Excellent stakeholder management and interpersonal communication. - PMI certification (e.g., PMP) is required. - Bachelor's degree in Business, Engineering, or a related field. Preferred Skills - Experience working with global teams and vendors. - Familiarity with Agile or hybrid project management frameworks. - Strong analytical and problem-solving skills. - Ability to navigate ambiguity and drive clarity. - Experience in technology or digital transformation projects.