Job Description: This role involves working as a Lead Verification Support Agent for a luxury brand. The job is remote, allowing you to work from the comfort of your own home office. Key Responsibilities: - Contact and confirm submitted leads to determine their interest - Forward qualified inquiries to the appropriate retailer - Update and categorize leads in the system accurately - Handle sensitive customer information securely - Apply best practices in customer happiness and satisfaction - Maintain knowledge of client products and services Requirements: - Fluent German and English (written and spoken) skills are essential - Previous experience in Customer Service or Marketing is required - Hands-on experience with lead communication and follow-up is necessary - Attention to detail is crucial - Strong administrative and organizational skills are required - Positive attitude and responsibility are must-haves - A personal laptop or computer with 8Gb RAM and stable internet connection (50 Mbps download and 40 Mbps upload) is necessary Preferred Qualifications: - Previous experience working with luxury brands Benefits and Perks: - Fixed schedule: 5 days per week, 4 PM - 12 AM CET - Remote work opportunity - Inclusive international environment - USD compensation - Good bonuses for referring friends - Paid training and probation - Work-life balance - Responsive management interested in growth and long-lasting cooperation - Greenhouse conditions for self-development