Role Description: The role is part of the Production Services team, supporting operations systems and providing assistance to operations and other divisional users across a wide range of applications. Key Features: - Facilitate the successful execution of critical middle and back-office processes - Settlement, Regulatory Reporting, MIS, and Instrument Data - Strong knowledge of operating systems, databases, programming languages, networking, and cloud platforms Responsibilities: - Resolving issues in complex systems - Root cause analysis and implementation of long-term solutions - Clear communication with both technical and non-technical stakeholders - Patiently dealing with users, managing expectations Required Skills: - Quick identification and diagnosis of issues in complex systems - Ability to handle routine issues and major incidents - Understanding of incident classification, prioritization, and escalation procedures - Coordinating responses and leading bridge calls