Job Summary: We are seeking a highly skilled Partner Support Representative to join our team. As the first point of contact for product questions and technical issues, you will play a crucial role in providing exceptional customer support and ensuring our partners achieve their business goals. This is an exciting opportunity for a motivated and self-driven individual to work in a fast-paced environment, leveraging strong problem-solving skills and a passion for helping others. Key Responsibilities: - Provide timely and informative responses to customer inquiries across various channels, maintaining a high level of customer satisfaction. - Craft clear and concise messages addressing product-related queries. - Participate actively in team meetings and collaborate with colleagues to ensure seamless support. - Represent customer feedback internally, using Zendesk processes to drive product improvement. - Stay up-to-date with Peek's evolving products, contributing suggestions to enhance the Helpdesk and templates. - Meet performance metrics, including items per month, CSat, and QA minimums. Requirements: - 2+ years of experience in customer service and/or technical support. - Full-time availability, with flexibility to work 5 consecutive days (including possible weekend days). - Excellent written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam). - Natural enthusiasm for troubleshooting and teaching new software to non-tech-savvy operator partners. - Patient and detail-oriented, with strong deductive reasoning skills to resolve complex issues. - Discretion when handling sensitive information about partners, accounts, or businesses. - Consistent and reliable internet access in a dedicated workspace. Preferred Qualifications: - Spanish language fluency. - Interest in the travel/tourism industry. - Experience working within ZenDesk or other support tooling. - Familiarity with Salesforce, JIRA, Slack, and/or G-Suite. Compensation and Benefits: - Gross monthly salary: $20,400 - Health coverage through Allianz. Work Schedule: The Customer Support team operates during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training. About Us: We invest in our employee's health and well-being, offering comprehensive benefits packages that include full healthcare, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages with significant equity upside. ],