Bilingüal Loyalty Expert C1 At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. Why TP? With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people. Your Role As a Bilingual Loyalty Expert, your mission is to deliver high-level customer service experiences, focused on loyalty programs and customer retention strategies. You will manage inquiries and provide expert-level guidance to customers, helping them maximize the benefits of their loyalty programs. · Handle inbound and outbound customer interactions via phone. · Guide customers on loyalty points, benefits, redemptions, and account updates · Solve concerns efficiently while delivering empathetic and personalized support · Represent TP’s world-class standards in every interaction What We’re Looking For · Language Level: C1 – 90% conversational English · Education and Work Experience Requirement: High school diploma (Bachiller) · Availability: Full-time (40 hours/week) · Skills & Qualities: - Strong knowledge of loyalty or rewards programs - Excellent communication and persuasion skills - Customer-centric mindset with emotional intelligence - Problem-solving and active listening abilities - Ability to adapt quickly and manage multiple systems - Basic computer literacy Why Choose TP? ·Competitive Salary: COP $2,666,666.00 + performance bonuses + Hiring Bonus · Career Growth Programs and Employee Welfare Fund · Work-Life Balance: Fixed schedule within the time frame of 8:00 a.m. to 7:00 p.m., with two days off per week · World-Class Training: Continuous learning and development programs designed to fuel your success · Multinational Experience: Be part of a global company with a diverse and inclusive culture Make a difference with the TOP Team!