Job Title : Lead Gen & Admin Assistant JobID : CSINIC Industry : Construction Location : Bogotá, Colombia Hours : Monday to Friday 8 : 00 AM - 5 : 00 PM EST and 12 : 00 PM - 8 : 00 PM EST, (possible weekend work TBD) Pay rate : $7-$10 / hr Target Start : ASAP About the Client : The client is a leading company specializing in high-quality, affordable exterior home and cabinet painting services. With over 70 franchises across Canada and the U.S., they provide innovative solutions backed by a 15-year warranty. Their mission is to offer homeowners an eco-friendly, long-lasting paint solution that delivers exceptional results. Key Responsibilities : - Manage inbound and outbound calls with customers and potential leads - Assist in lead generation and consultation booking - Provide excellent customer support through various communication channels - Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations - Work closely with team members to follow up on leads and ensure client satisfaction - Identify upselling opportunities by recommending relevant services that meet customer needs - Perform accurate data entry to ensure customer records are always up-to-date in our system - Leave detailed notes in client files for every interaction - Apply strong phone etiquette to create a positive customer experience and build long-term loyalty - Assess customer needs and offer tailored solutions or services to enhance their experience Required Skills and Qualifications : - English fluency required; French language proficiency is a plus. - Strong English communication skills, including the ability to understand a variety of accents - Experience with Microsoft Office and CRM systems (Active Campaign preferred) - Familiarity with customer service platforms and communication tools (Front, MyContact Center) - Self-motivated, outgoing, resourceful, and coachable - Strong time-management skills and organizational efficiency - Must have a laptop or desktop computer with a minimum internet speed of 50 Mbps and a quiet home office environment - Ability to work independently with a fast, reliable internet connection, your own computer, and a quiet workspace - Previous experience in customer service or similar roles is preferred Additional Requirements : - Must pass a typing test to assess written communication speed and accuracy - Submit a cover letter as part of the screening process - Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet) Hardware Requirements : CPU / PROCESSOR : A laptop is acceptable, but a desktop computer is preferred. Preference for a CPU speed of 2.0 GHz or higher. - INTEL Core Processors : I3-9000, I5-7000, I7-5000, I9 series or better - PENTIUM Series : G5400 / N6400 or higher - XEON Series : E CLASS or higher - CELERON Series : J4000 / N5000 or higher - AMD : RYZEN 3 series or better - ATHLON Series : 3000 or higher NO VIDEO CARD REQUIRED Hard Drive Space : - Minimum : 100 GB total space - Recommended : 150+ GB total space Memory / RAM : - Minimum : 6 GB of dedicated RAM / memory - Recommended : 12 GB or more Monitor / Screen : - Minimum : 16-inch monitor - Recommended : 18+ inches Multiple monitors are a plus for this work to increase productivity. USB Ports : - Minimum of 2 USB ports - Recommended : 3+ USB ports - USB 2.0 is acceptable, USB 3.0 is preferred Operating System : - Minimum : Windows 10 - Windows 11 or higher is also acceptable macOS and ChromeOS are not acceptable. Responsibilities : - Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving issues - Communicate clearly and effectively with customers via phone, email, or chat, ensuring complete understanding - Leave detailed notes in client files for every interaction - Apply strong phone etiquette to create a positive customer experience and build long-term loyalty - Assess customer needs and offer tailored solutions or services to enhance their experience - Perform accurate data entry to ensure customer records are always up-to-date in our system - Identify upselling opportunities by recommending relevant services that meet customer needs - Collaborate with team members to exchange insights and continuously improve service delivery - Stay informed about product offerings, promotions, and company policies to provide customers with precise and timely information