Full Job Description WE ARE HIRING CALL CENTER AGENTS You will be answering outbound calls to customers who want to place orders, respond to inquiries. Responsibilities and Duties: - Answering outbound calls - Deliver prepared sales scripts to persuade potential customers to purchase a product - Sell products and place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Route calls to appropriate resources - Document all call information according to standard operating procedures - Recognize, document, and alert the management team of trends in customer calls - Upsell products and services - Other duties as assigned Qualifications and skills: - Fluent English speaking - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle the stressful situation appropriately - Should have their own computer and noise-canceling headphone ENERGY CAMPAIGN **Salary**: 11,200 COP/hr Days of Operation: 5 days a week up to 40 hours a week. **Job Types**: Full-time, Permanent Education: Bachelor's (preferred) Experience: Call Center Representative: 1 year (preferred) Language: English and Spanish (preferred) Pay: $11,200 per hour