1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Global Pacific Support is seeking a reliable and efficient Towbook Dispatcher to join our dynamic team. In this role, you will be instrumental in managing our dispatch operations using Towbook software to ensure timely and effective towing services for our customers. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience with dispatching in the towing industry. Responsibilities: Handle incoming calls from customers requesting towing and roadside assistance services Collect essential information such as location, vehicle type, and reason for service Utilize Towbook dispatch software to enter, track, and manage service requests accurately Dispatch tow trucks and service personnel based on urgency and availability Monitor the status and location of tow trucks to ensure prompt responses Maintain communication with customers regarding estimated arrival times and service updates Document all service interactions and maintain accurate records within Towbook Provide excellent customer service by addressing inquiries and resolving issues promptly Collaborate with drivers and team members to optimize operational efficiency Requirements Proven experience as a dispatcher, specifically in the towing or roadside assistance industry Familiarity with Towbook dispatch software is highly preferred Strong verbal and written communication skills Attention to detail and the ability to manage multiple tasks simultaneously Capability to work under pressure and make informed decisions quickly Knowledge of local road networks and geographical areas is advantageous Flexibility to work various shifts, including evenings, weekends, and holidays Commitment to providing outstanding customer service and problem-solving capabilities A collaborative mindset and the ability to work as part of a team. Benefits Competetive Salary, Remote Position, Schedule Flexibility Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Global Pacific Support by 2x Get notified about new Dispatcher jobs in Colombia . Towing dispatcher experience with Towbook Towing dispatcher experience with Towbook Executive Administrative Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 22 hours ago Remote Administrative Assistant – Operations & Research Support Remote Administrative Assistant – Operations & Research Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Virtual Administrative Assistant – Cross-Functional Team Support Remote Leasing Assistant / Administrative Support Virtual Administrative Assistant – Cross-Functional Team Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Administrative Assistant (AHJ Coordinator) Bogota, D.C., Capital District, Colombia 2 weeks ago Bilingual Legal Administrative Assistant We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr