Join to apply for the Customer Support Representative role at Ottomatik.io . We are looking for a high-energy, reliable, and hardworking individual to grow long-term with us in this key position. As a dispatcher for our appliance repair company, you will be the main hub between customers, technicians, suppliers, and information. Your responsibilities will include scheduling service requests, repairs, and coordinating materials and manpower needed to successfully complete tasks both in the field and in the office. The ideal candidate has experience in the appliance repair industry and a strong personality capable of positively interacting with and directing a team of technicians. A background in facilities management is beneficial. You must be able to multitask and take appropriate action with minimal supervision. This role requires problem-solving skills to meet customer expectations during critical emergencies and urgent jobs. Responsibilities Answering phones to receive and record incoming calls for service requests, repairs, recommendations, and inquiries. Assigning, scheduling, coordinating, and prioritizing service requests to dispatch technicians efficiently with the necessary information and materials. Communicating effectively with customers, suppliers, and technicians. Prioritizing calls based on urgency and importance. Serving as a hotline for field operations to support seamless communication with customers and technicians. Promoting appliance repair services and quotes to customers while recording approved and unapproved work. Performing other duties as assigned. Skills Experience with call center operations is a plus. Proficiency in English and Spanish (oral and written). Strong communication and customer service skills. Knowledge of office software, routing, and scheduling operations. Reliable attendance, punctuality, and a willingness to work. Excellent organizational and multitasking abilities. Active listening skills and critical thinking. If you're interested, send us your resume! Additional Information Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Appliances, Electrical, and Electronics Manufacturing Note: This position is open to candidates residing in Latin America. Applications should be submitted in English, and including a Loom video presentation can give you priority consideration. #J-18808-Ljbffr