Job Description We are seeking a Genesys Consultant Specialist with experience in Genesys Cloud to join our team. This role involves understanding and analyzing client business processes to ensure the effective integration of new and existing technologies. The ideal candidate will be responsible for gathering and managing requirements, ensuring they are translated into solutions that meet the client's needs and maximize service quality. Responsibilities: - Map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. - Analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. - Evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and TP's goals. - Offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards TP. - Understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. - Collaborate closely with TP's technical teams, sharing the requirements and ensuring the project scope is met. - Maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. - Train the operations team, including executives and instructors, on the efficient use of developed applications. Requirements: - Degree in Engineering: Electronics, Telecommunications, Systems, Industrial, or Administrative. - Experience from 3 to 5 years on digital transformation and technology projects. - Experience in the implementation and/or consulting for clients using Genesys. - Knowledge in Project Management using agile methodologies. Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Consulting and Information Technology Industries: Outsourcing and Offshoring, Consulting and IT Services, and IT Consulting