Bogota, Colombia Services - Support / Associate-Full Time / Onsite Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? **Pioneering Technology**: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. **Collaborative Culture**: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. **Global Impact**: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Associate Solution Architect, Support at Coupa: As a Solution Architect within the Supply Chain Support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings - (Includes both desktop and cloud products). This will include assisting delivery teams resolve questions that arising during project delivery. You will provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. You will be expected to process and resolve incidents within agreed service level targets (SLTs) by providing quick and detailed responses. LI-HYBRID LI-MH2 Please be advised that inquiries or resumes from recruiters will not be accepted.