Are you looking for a challenging role in Business Intelligence (BI) support? Do you have experience with BI tools and technologies, such as Power BI, Snowflake, and Azure Databricks? Job Description As a highly skilled and experienced IT Business Intelligence Support Engineer, you will be responsible for ensuring the optimal performance of our BI tools and systems. You will work closely with other BI and IT staff, and business partners to troubleshoot, maintain, and enhance our BI environment. This role involves both support and project work: You will handle support tickets from various business areas (finance, manufacturing, supply chain, recruitment, sales & marketing) and internal team members to provide technical assistance and resolve system-related issues. Additionally, you will have the opportunity to collaborate on various projects and contribute to new BI initiatives. We are seeking a candidate who can provide comprehensive technical support by responding to and resolving tickets from business stakeholders across finance, manufacturing, supply chain, recruitment, and sales & marketing departments, as well as internal team requests. The ideal candidate will have a strong proficiency in Power BI with experience in development and administration. Main Responsibilities - Provide technical support to business stakeholders and internal team members - Troubleshoot and resolve technical issues while meeting established service level agreements and maintaining high service standards - Collaborate on BI projects and contribute to the development of new solutions and enhancements - Monitor and maintain the performance, availability, and security of BI tools and platforms - Develop and maintain documentation for BI system configurations, processes, and standard operating procedures - Conduct regular system audits to identify and address potential issues proactively ,