Job summary Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Responsibilities - Be customer obsessed. - Manage each call interaction with our customers' satisfaction as your number one priority. - Identify customers' needs, clarify information, research every issue and provide solutions. - Inform customers by explaining procedures; answering questions; providing information. - Always provide correct information to the customer. Listen carefully to understand the true customer question. - Show empathy and respect with each customer interaction. We talk with a smile on our face. Requirements - High School diploma or equivalent required. - AVAILABILITY FOR OVERNIGHT/GRAVEYARD SHIFTS - Experience in banking or fintech campaigns - Passion for delivering a stand-out customer experience. - Excellent verbal and written communication skills. - Ability to ask probing questions and problem resolution skills. - Ability to follow instructions for specific customer resolutions tasks. - Ability to work within a high-pressure environment and maintain a positive interaction for the customer. - Intermediate proficiency with PC navigation while providing exceptional customer service. - Ability to read, write, speak and understand the ENGLISH language in a business environment (85% - 90%). - Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. What We Do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation. Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora