About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighborhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre, and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point. About the Role Lead one or multiple food and beverage services in the restaurants, ensuring a consistent experience aligned with the establishment's concept. Guide guests and clients in understanding the concept and products, always focused on fully satisfying their expectations. Foster a work environment marked by FS standards, creating memorable experiences for both clients and team members. Support the manager in achieving goals related to quality, financial results, hygiene, training, and work environment according to Four Seasons guidelines. What You Will Do Ensure the established service sequence according to FS standards during service. Control food pass times, ensuring communication between service and kitchen, as well as delivery times. Act as a point of contact for guests, managing complaints and resolving problems. Manage schedules and shift assignments. Control inventories and orders. Ensure daily briefings and training sessions. Possess a professional background in hotel management and tourism or related fields, or equivalent experience of 10 years. Certification in one of the following: Mixology or Enology (Desirable). Advanced level of English. Minimum 5 years of experience in high-quality restaurant service as a supervisor or 2 years as an assistant general manager in high-demand environments with premium meats and high-end wines. Experience implementing service standards such as Forbes or LQA (Desirable). We Offer Competitive salary Excellent training and development opportunities Free accommodation at other Four Seasons hotels and resorts Free laundry service for employee uniforms Free meals for employees #J-18808-Ljbffr