Job Title: Specialist of Product Complaints (Portuguese Speaker) Location: Bogotá, Colombia Job Type: Permanent, Full-time Languages: Spanish, English, Portuguese About the job Our hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the work we do. Build a career with us and be part of transforming our business while helping to change millions of lives. As a Specialist of Product Complaints, you will support the Global M&S teams in partnership with Business and Digital, driving priority and transformative initiatives across M&S. Main responsibilities: Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. Collaborate with internal/external stakeholders via cross-functional teams (Customer Service, Medical Information, Pharmacovigilance, Sales, Regulatory, Commercial Operations, Legal, Field Alert Reporting) for complaint management. Complete all required training in a timely manner. Process intake for complaints, perform assessments, and ensure timely closure, focusing on operational tasks within complaint handling. Participate in ad-hoc meetings regarding product-specific complaint issues and provide feedback on investigations. Maintain compliance of all Quality processes and documentation with regulations and Sanofi standards. Handle QMS records and discrepancies, ensuring completion within timelines. Proactively identify areas for improvement and support their implementation. Document Hub-related GxP activities. About you Experience: 1-3 years in the pharmaceutical industry. Knowledge of Quality functions within the pharmaceutical sector. Soft and technical skills: problem-solving, attention to detail, organizational skills. Ability to work proactively, in a team-oriented and flexible manner. Analytical skills and ability to multitask under stress. Education: Bachelor’s in Life Sciences, Healthcare, Business Administration, Engineering, or Information Technology. Languages: Excellent command of English and Portuguese (spoken and written). Why choose us? (Internal) Opportunities for career growth are posted internally. Internal candidates are prioritized. Constructive feedback is provided to internal candidates. Diversity is embraced to hire the best talent. Encouragement of career moves within the organization. Practical tips: Update your Workday profile regularly. Check eligibility criteria before applying. Inform your manager before applying to support your career development. Why choose us? (External) Opportunities to grow your talent and advance your career, locally and internationally. Leading the first experiences candidates have with Sanofi, ensuring they are best-in-class. Be part of a diverse, cross-cultural team with real impact. Flexible working policies, including up to 50% remote work. Benefits include private medical care, insurance, and gender-neutral parental leave. Colombia is a key location for Sanofi’s talent development, especially in Bogotá. Progress and Diversity Progress requires diverse people in different roles and locations, united by a desire to make miracles happen. Embrace change, explore opportunities, and pursue progress together. Sanofi is an equal opportunity employer, committed to diversity and inclusion. Watch our ALL IN video and learn more about our actions at sanofi.com . #LI-LAT #LI-HYBRID #J-18808-Ljbffr