This is a remote position. Role Name: Medical Receptionist Schedule: Tuesday-Friday 10am-3pm EST. MD time (20 hours a week) Client Timezone: Maryland About the Role: We are seeking a highly organized and compassionate Patient Care & Operations Coordinator to support the day-to-day operations of a remote mental health practice specializing in medication management. Working closely with a board-certified psychiatric nurse practitioner, the ideal candidate will have excellent communication skills, strong attention to detail, and the ability to think critically and act proactively. This is a remote position that plays a crucial role in ensuring smooth communication, accurate record-keeping, efficient scheduling, and compassionate patient engagement. Key Responsibilities: 1. Patient Communication & Call Management Respond to incoming calls and text messages with professionalism and empathy. Use critical thinking to provide accurate responses to patient inquiries. Document unresolved queries in a shared Excel tracker for provider review. Escalate urgent matters directly to the provider via phone or text. 2. Email Management Monitor and respond to emails promptly. Escalate complex or clinical issues to the provider. Maintain a clean and organized inbox by archiving completed inquiries. 3. Appointment Scheduling & Coordination Schedule new and follow-up appointments using ALMA or HEADWAY based on insurance type. Monitor synced calendars to prevent appointment conflicts. Guide patients to the appropriate billing platform based on their insurer: UHC, Aetna, Cigna (MD, VA): Use ALMA. Cigna & Aetna (DC): Use ALMA. CareFirst BCBS (DC, MD, VA): Use HEADWAY. Maintain existing HEADWAY bookings if insurance is approved. Manage Zocdoc appointments as per internal guidelines. Ensure all intake forms, assessments, and Auto Pay authorizations are completed before appointments. 4. Patient Outreach & Follow-Up Reach out to patients who haven’t been seen in over three months to schedule follow-ups. Respond to patient inquiries across email, text, and phone with warmth and timeliness. Engage with patient inquiries on social media platforms, especially Facebook. 5. Document & Demographic Management Collect and upload insurance cards and ID documentation to patient records. Ensure Medicaid patients submit both their Medicaid ID and driver's license. 6. Data Accuracy & EHR System Support Maintain accurate patient data across all platforms. Support EHR platform migration (from ICANote to SimplePractice) by assisting with data transfers and chart updates. Requirements: Prior experience in healthcare administration, ideally in a mental health setting. Familiarity with EHR platforms, particularly ICANOTE and preferably SimplePractice. Strong organizational and multitasking skills. Excellent written and verbal communication. High attention to detail and commitment to patient confidentiality. Additional Responsibilities (Discussed During Interview): Schedule intake assessments (with additional compensation per session). Conduct email outreach to local therapists and PRPs (Psychiatric Rehabilitation Programs) for collaboration opportunities. Request patient reviews on platforms like Google and Zocdoc via email, phone, or text. Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_22311_JOB