Customer Experience Specialist We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist. This key role involves delivering exceptional service to our clients, managing client portfolios, identifying opportunities for growth and retention, and collaborating with internal teams to optimize the overall customer experience. As a trusted advisor, you will play a critical role in guiding customers in the strategic use of our technology products and services, ensuring their satisfaction and loyalty. Key Responsibilities: - Manage client relationships and develop strategies to drive growth and retention - Collaborate with internal teams to identify areas for improvement and optimize the customer experience - Provide exceptional written and verbal communication skills to resolve issues and exceed customer expectations Requirements: - Advanced English proficiency - Excellent written and verbal communication skills - Proficiency in Microsoft Office and general tech tools - Teamwork and customer-oriented mindset Preferred Qualifications: - 2-3 years of experience in bilingual customer service What We Offer: - Permanent contract - Competitive compensation package - Opportunities for professional growth and career development - A collaborative work environment focused on customer success Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Technology, Information and Media