Claim Professionals play a vital role in handling and processing claim settlements for clients. They are responsible for investigating, evaluating, and settling claims within designated authority levels. Key Responsibilities: - Investigate and evaluate claims to determine the extent of losses. - Communicate effectively with clients, vendors, and policyholders to ensure timely claim resolution. - Explain coverage of loss and applicable policy provisions to policyholders. - Manage the claims negotiation process with customers to achieve mutually beneficial outcomes. Requirements: - Bachelor's degree in mathematics, economics, or related fields. - English language proficiency at level B2 or higher is required. - Minimum 2 years' experience in customer service, quality assurance preferred. - Strong analytical, investigative, and problem-solving skills are essential. - Excellent active listening skills and the ability to provide effective customer service are required. Successful Claim Professionals possess strong communication and negotiation skills, as well as the ability to work independently and as part of a team. They must be able to manage multiple claims simultaneously and prioritize tasks effectively.