Purpose & Overall Relevance for the Organization: adidas Shared Services in Bogotá delivers high-quality services for Customer Service, Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting, and other Finance processes, as well as HR Services for adidas companies in Europe and the Americas. Claims is a key element within adidas wholesale customer service. This team handles activities such as logistics claims and invoice management tasks. The team ensures all activities are completed timely and with the required quality. It also supports projects including process standardization, tools implementation, and other ad hoc initiatives. Key Responsibilities: Manage invoice activities such as billing transmission, error resolution, and monitoring billing due lists. Handle claims management activities, including logistics claims and defect/used product issues. Communicate with customers via email, tickets, and phone, providing information related to claims and billing. Manage customer relationships, including problem resolution and root cause analysis. Coordinate with customer service, sales, and other stakeholders within the business. Identify improvement opportunities and support their implementation. Assist in ongoing projects related to technology solutions deployment. Key Relationships: Credit Management Other Customer Service teams Market Finance Knowledge, Skills, and Abilities: High empathy and emotional intelligence Experience with SAP Experience with Salesforce.com Experience in a Shared Service environment or similar Proficiency in English for reading, writing, and communication in a business setting Attention to detail and strong customer orientation Problem-solving and analytical skills Self-motivated and autonomous Availability to travel for 3 to 4 weeks Requisite Education and Experience / Minimum Qualifications: 1-2 years of experience in customer support within customer service, sales, or logistics High customer orientation and communication skills adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination against any applicants or employees. We are an equal opportunity employer. #J-18808-Ljbffr