Key Responsibilities and General Accountabilities: Handle complex Customer Portfolio with high impact in the business. Establish a close and trustful relationship with the Customer, proactively anticipating issues. Ensure timely collection of receivables by working closely with the customer and other finance teams, resolving causes of non-payment. Drive timely collection by following up on overdue invoices with customers, collection agencies, and end consumers. Manage customer relationships, including problem resolution and root cause analysis, and propose solutions to the area manager. Assess and review the credit risk of customers regularly, calculate, and suggest necessary credit limits. Decide on the release of blocked orders and ensure their timely release. Provide insights into the development of the accounts receivable position to sales and finance teams. Act as the first point of contact for process-related issues and escalations. Manage relationships with customer service and other stakeholders. Identify improvement opportunities and support their implementation. Lead process and improvement projects for Credit and Collections. Support ongoing projects for technology implementation. Ensure the lowest possible write-offs for uncollectible balances. Provide insights into the calculation of provisions for uncollectible balances. Support requests from partner Finance departments. Establish and maintain strong financial controls over the work performed. Act as backup for the Team Leader, supporting daily team organization and task allocation. Support Team Leader in reporting KPIs and following up on improvements. Key Relationships: Cash Application Teams Customer Service Teams Record to Report Teams Market Finance Knowledge, Skills, and Abilities: Strong Finance Acumen Solid experience with SAP Experience in a Shared Service environment or similar Ability to communicate fluently in English and Spanish in a business setting High attention to detail and customer orientation Strong problem-solving and analytical skills Highly results-driven and self-motivated team player Curious mindset, keen to learn, and willing to approach subjects outside of comfort zone Availability to travel for periods of 3 to 4 weeks Requisite Education and Experience / Minimum Qualifications: University degree 5+ years relevant work experience in accounting/business Broad and deep theoretical understanding of the job function Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination towards any applicants or employees. We are an equal opportunity employer. #J-18808-Ljbffr