Semi Senior Production Support GlobalLogic is seeking a Semi Senior Production Support professional with experience in MongoDB, PostgreSQL, and TypeScript/JavaScript to support our client's growing business requirements. Description Our client anticipates an increase in production support activities due to expanding business needs. GlobalLogic will provide back-end production support services to meet their requirements. The operating hours for this role are standard working hours, Eastern Standard Time. Requirements - MongoDB - PostgreSQL - TypeScript Job Responsibilities This role involves providing production support to our client. The engineer will join the existing client development team, participate in meetings, and primarily monitor the production system to offer necessary support. The engineer must learn the client systems and understand component interactions. Responsibilities include receiving incidents from the Customer Services team, analyzing them based on guidelines, reviewing production logs, and deciding whether to escalate to the development team or resolve via data change scripts. The engineer will write these scripts with support from the current GL team. Benefits - Culture of Caring: An inclusive environment that prioritizes people, acceptance, and belonging. - Learning and Development: Opportunities for growth, training, and skill enhancement through programs like Career Navigator. - Interesting & Meaningful Work: Engaging projects that impact clients worldwide and foster innovation. - Balance and Flexibility: Work-life balance with flexible roles and arrangements. - High-Trust Organization: A culture of integrity, honesty, and ethical practices. About GlobalLogic GlobalLogic, part of Hitachi Group, is a digital engineering partner helping major companies innovate and transform through digital products and services since 2000.