From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. The Content Moderator is responsible for reviewing and moderating user-generated content to ensure that it meets the organization's standards and guidelines. The position will use a variety of tools and processes to identify and remove content that is inappropriate, harmful, or violates the platform's terms of use. What does a day in the life of a Content Moderator look like? Review and moderate user-generated content, including text, images, and other web-based content according to the organization’s policies and guidelines. Use content moderation tools and processes to identify and remove inappropriate, harmful, or violating content. Escalate complex or sensitive issues to more senior Content Moderators or leadership. Adhere to company policies and procedures. Meet or exceed performance targets for related KPIs. Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. Collaborate with other departments as needed. Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. Perform other duties as assigned. What are the required qualifications of a Content Moderator? Previous experience in content moderation, preferably in a call center environment. Familiarity with social media platforms and online communities. Good communication skills, both verbal and written. Proficient in using computers and various software applications. Ninja Perks and Benefits Competitive compensation. Adherence to government-mandated benefits. Opportunities for skills training and personal and professional development. Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/s0Kyez760rZRGzTb94LYp Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr