Join or sign in to find your next jobJoin to apply for the AWS Sr. Consultant role at NeuraFlash1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Why NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are proud to be creating the future of generative AI and AI agents, with Salesforce launching Agentforce and NeuraFlash being the exclusive partner for its private beta, now ranked as Salesforce's #1 partner for Agentforce.Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Collaborate with experts passionate about leveraging technologies like Agentforce to create impactful customer outcomes. Your work could involve developing AI bots, streamlining operations, or building solutions with generative AI technologies.As an Sr. AWS Consultant, you will have the opportunity to:Support customers in adopting Amazon Connect solutions, ensuring successful implementation and positive outcomes.Conduct technology assessments and audits to identify ROI and outcomes for migrating to CCaaS AWS Connect Platform, enhancing agent experience and productivity.Educate customers on AWS value propositions and participate in architectural discussions for successful cloud deployment.Facilitate business process reviews, understand requirements, and document needs for solution design.Translate business goals into actionable user stories for development teams.Act as a liaison between technical teams and stakeholders, communicating clearly and managing expectations.Review and approve Solution Designs with Solution Architects, ensuring best practices.Gather business requirements and collaborate with Solution Engineers and Architects to generate estimates and timelines.Deliver end-user training and documentation.Qualifications:Customer-facing contact center experienceExperience integrating WFM, CRM, and contact center solutionsKnowledge of protocols and APIs like WebRTC and SIPHands-on scripting/coding skills (Python, Java, C#, .NET, Node.js)Excellent communication and presentation skills, comfortable with executives and IT managementAPI integration expertiseStrong troubleshooting skillsExperience with CloudFormation, Contact Flow Design, Lambda, Lex, and Call Center RoutingKnowledge of automation tools (Jenkins, GitLab CI/CD, CodeDeploy)Understanding of contact center architectureExperience in tech/software sales, pre-sales, or consultingAdvanced AWS services and architecture knowledgeSalesforce knowledge, especially Service CloudExperience with other contact center platforms (Genesys, Cisco, Avaya, Twilio)Workforce Management solutions experienceExperience with outbound dialers and campaignsFamiliarity with Agile and Scrum methodologiesAWS Cloud Practitioner CertificationAWS Developer Associate or Professional CertificationAWS Solution Architect CertificationSalesforce Certified AdministratorWhat it's like to be part of NeuraFlash:Remote & In-Person: Work from our HQ, regional hubs, or remotely across the US, Canada, or India.Travel: Up to 25% travel for certain roles, exploring new places while impacting clients.Flexibility: Work hours around personal commitments; we value results over hours.Collaboration: Your voice matters; participate in town halls and company meetings.Celebrate Often: Engage in fun activities like contests, parties, and themed events.Location: Flexible within the US, Canada, or India, based on your preference and role requirements.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware Development #J-18808-Ljbffr