Professional Services Director Bogota, Colombia *ONLYCVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity:Anthology delivers education and technology solutions so thatstudents can reach their full potential and learning institutionsthrive. Our mission is to empower educators and institutions withmeaningful innovation that’s simple and intelligent, inspiringstudent success and institutional growth. The Power of Together isbuilt on having a diverse and inclusive workforce. We are committedto making diversity, inclusion, and belonging a foundational partof our hiring practices and who we are as a company. For moreinformation about Anthology and our career opportunities, pleasevisit www.anthology.com. The Professional Services Director servesas a partner to Anthology Field Operations in the identification,cultivation, and closure of strategic opportunities. Thisindividual will represent Anthology Services – specifically fromthe vantage point of Services Delivery – in ensuring that its valueproposition, resource experience, implementation approach, andmethodology are articulated in a responsive, timely, andintelligible way, during the sales cycle. Critically, the Directorwill also provide continuity and drive knowledge-transfer, asinstitutions move from prospect to customer, and are handed off toProfessional Services Delivery and Customer Experience teams forimplementation. Primary responsibilities will include: - Serving asthe liaison between Field Operations and the PMO/Delivery Practices - Understanding the needs and expectations of targeted highereducation institutions - Forecasting and mitigating prospectconcerns related to project implementation and governance -Responding promptly to prospect needs and communicating withconfidence and passion using domain and implementation expertise -Collaborating effectively with the Anthology proposal team toproduce high quality RFP responses - Participating in thepreparation and delivery of demos, presentations, and contractnegotiations - Establishing and maintaining reference lists acrossregions, solution areas, and other criteria as defined -Participating in recurring regional sales team meetings -Participating in conferences and webinars, as needed -Participating in project onboarding and kickoff activities, asneeded - Assisting in professional services’ capacity planning andresource assignment through the development of a demand model,based on sales pipeline - Reaching back to closed deals to ensurealignment of the customer implementation experience to commitmentsexpressed during the sales process - Engaging in the continuousimprovement of project onboarding and delivery - Staying apprisedof industry trends and competitor win-strategies in the area ofproject delivery - Collaborating, developing, and executing agrowth strategy for Education, Managed, Professional and StudentSuccess services in conjunction with the Business Development team - Managing assigned resources (e.g. Solutions & DeliveryManager) The Candidate: Required skills/qualifications: -Bachelor’s degree - At least 12 years of overall experience - 3 ormore years of senior-level Professional Services experience -Higher Education tech implementation experience in LMS, SIS, and/orCRM solutions - Understanding of the Higher Education landscaperespective to institutional type, organizational structure, anddepartmental responsibilities - Great oral and writtencommunication skills - Strong presentation skills - Must be open totravel when necessary - Highly organized with exceptional eye fordetail - Strong documentation skills to facilitate knowledgetransfer - Takes a strategic approach to work - Self-motivated andself-directed - Ability to maintain a positive outlook in the faceof deadlines and adversity - Natural storyteller and passion forpresenting solutions to solve problems - Able to make effectivepresentations - Able to articulate and logically communicateprocess steps - Able to prioritize work and strong projectmanagement skills - Able to meet deadlines, follow up oncommitments, and act as needed - Team player with ability todevelop and maintain internal and external professionalrelationships - Fluency in written and spoken English at CEF B2level or above Preferred skills/qualifications: - Prior experiencewith Anthology’s implementation methodology and customer lifecycle - Familiarity with Higher Education software from Canvas, D2L,Ellucian, Jenzabar, Workday, or Microsoft Dynamics - Microsoftskill set - D365, Azure knowledge - Multilingual skills (Portuguesepreferred) This job description is not designed to contain acomprehensive listing of activities, duties, or responsibilitiesthat are required. Nothing in this job description restrictsmanagement's right to assign or reassign duties andresponsibilities at any time. Anthology is an equal employmentopportunity/affirmative action employer and considers qualifiedapplicants for employment without regard to race, gender, age,color, religion, national origin, marital status, disability,sexual orientation, gender identity/expression, protectedmilitary/veteran status, or any other legally protected factor. #J-18808-Ljbffr