About the role: A high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing OTC operations, and delivering results. Some of the responsibilities include routine customer account communication, partnering with OTC service provider, and customer dispute resolution. A significant emphasis of the position is fostering a proactive, Customer-First approach between the OTC service provider, the customer, and the business unit commercial teams. Specific Responsibilities: - Directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - Operation results including, but not limited to - AR balances, AR Past Dues, Specific Contract Requirements, and overall customer OTC experience. - Perform the customer reconciliation to clarify the final balance in the account. - Make direct customer contact to improve goals & objectives and negotiate settlements while protecting company assets. - Provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs. - Engages with Service Provider (Accenture) to ensure performance exceeds expectations. - Closely follow blocked orders, resulting from Credit Checking guidelines, to allow orders to flow smoothly and without delay. - Maintain accurate and timely records for collection activity to allow for proper follow-up. - Negotiate & recommend write-off requests (per DOA levels), credit memos, etc. to clear AR as warranted & work with others to bring timely resolution to long standing issues. - Act as first line of defense for blocked orders to help support Credit Managers and make sound business decisions regarding their release - Follow up, recommend and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next steps. - Release Customer Orders daily based on the customer credit limit. - Submit the Customer Statements status periodically. - Work on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance. - Support any kind of finance report as is needed. - Improvement process participation as the operation needs. - Additional duties as required. Secondary Activities: - Monitor and perform training to the OTC Team as is needed. - Support the improvements plan and initiatives across GSS and the Business Unit. - Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCT. - Work closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances. Knowledge/Skills/Abilities: - 4 years of _progressive_ experience in OTC, or related business processes. (i.e. RTR, PTP, MDM). - Degree in business, finance or accounting required. - Strong fluency of the English language. - Computer literacy a must. - Strong systems skills - SAP preferred - Excellent technical credit/collection knowledge. - Multi-tasking and analytical skills critical. - Strong organizational skills. - Excellent verbal & written communication & customer relations skills. - Ability to solve problems is key to success. - Ability to think on one’s feet is needed. - Strong skills demonstrated to interact with different areas and stakeholders management. - We Don’t Just Build The World, We Build Innovative Technology Too._ Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Global Benefits & Perks You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career pat