Overview Ensure operations are functioning according to planning and scheduling, with real-time monitoring of key metrics. Generate action plans and implement necessary changes to meet contractual metrics. Communicate information in real-time to operations and document any incidents. Responsibilities - Continuously track, monitor, and alert the operation team about discrepancies and deviations from the plan (such as volume, assumptions, etc.). - Regularly review information accuracy. - Communicate with operation leaders and clients about ongoing issues in real time, ensuring prompt responses and acknowledgment of requests. - Proactively report and follow up on technological problems, documenting them in the incident log. Qualifications Technical Skills - English proficiency: 80% - Understanding of logico-mathematical concepts - Preferred backgrounds: Engineering, Statistics, Economics, or related fields - Basic computer skills - Proficiency in MS Office tools Competencies and Specific Skills - Problem-solving skills - Attention to detail Benefits - Remote work options in Bogotá, Medellín, and Tunja - Salary: 2,200,000 COP + bonus of 630,000 COP - Additional bonuses up to 15% of the base salary #J-18808-Ljbffr