Koronet Bogota, D.C., Capital District, ColombiaCustomer Success Manager Koronet is the leading vertical SaaS, B2Be-commerce, and payments software company serving the >$50billion annual global B2B floral industry. Our solutions include aninventory and operations management platform; an e-commerce networkthat facilitates end-to-end transactions throughout the supplychain; and FinTech solutions for payments and procurement. Bysupporting many of the largest businesses in the industry, we helpkeep florists' shelves stocked, weddings beautifully bloomed, and Valentine’s Day vibrant. At Koronet, we are proud to be the parentcompany of some of the most trusted ERP, operations, and e-commercesolutions in the floral industry, including Komet Sales, Axerrio,and UNOSOF. With teams spread across the United States, Ecuador,Argentina, Uruguay, the Netherlands, and Colombia, our reach istruly global. Through our expansive network of partners, we connecthundreds of flower growers, importers, and wholesalers, whotogether represent a significant portion of the global floralmarket. Our mission is clear: to unify the floral supply chain bydelivering mission-critical business operations solutions thatpower the largest B2B e-commerce network in the industry. Backed bya leading growth equity fund, we continue to expand rapidly across North America and Europe, growing both organically and throughstrategic acquisitions. About the Role We are seeking anexperienced Customer Success Manager with a strong background inSaaS, with familiarity of the floral industry a plus. The idealcandidate will be passionate about ensuring customer satisfaction,possess excellent commercial skills, have strong written and verbalcommunication skills, and have a knack for leveraging analytics todrive success. What you will do: 1. Customer RelationshipManagement: Build and maintain strong relationships with keyclients, understanding their needs, and becoming a trusted advisorto drive value and ensure ongoing success. 2. Serve as internalchampion for customers, helping them navigate the Koronetorganization. 3. Upsell and cross-sell subscription products. 4. Advise on and encourage use of payments, ecommerce, and K2Kproducts. 5. Facilitate annual renewals. 6. Analytics and Insights:Utilize analytical tools and metrics to track customer usage,identify trends, and proactively address potential issues oropportunities for improvement. What do we expect from you: 1. Bachelor's degree in Business, Marketing, or a related field. MBAor equivalent experience preferred. 2. Minimum 2 years ofexperience in Customer Success roles within the SaaS industry. 3. Minimum 4 years of experience in commercial roles within the SaaSindustry. 4. Proven track record of managing customer relationshipsand driving customer success, retention, and growth. 5. Excellentcustomer-facing and commercial skills, with the ability tounderstand and address customer needs effectively. 6. Stronganalytical skills with the ability to derive insights and makedata-driven decisions. 7. High English level. Work and Benefits AtKoronet - Global Products and Global Remote-First Team: We provideservices to enterprise floral customers across the Americas, Europeand Africa. Like our customers, our team is global as well. We haveteam members in Medellin, Holland, Los Angeles, New York, Quito,San Diego, Tampa, Bogota, and Toronto, to name a few – we are aremote first company. We have offices in Medellin, Holland, and Miami that the team is welcome to work from if they choose, and weperiodically have on-site workshops and trainings. - OwnershipMentality: We believe that building excellent products comes fromteams and individuals that feel supported to take ownership anddrive. Every team member has the highest standards, not just forourselves but the other teams we interact with. - We likecontinuous learners:: Team members are encouraged to continuouslylearn and grow professionally, including financial support fortechnical certifications and learning. We also look for teammembers that are hungry to learn new skills on their own and enjoysharing new learnings with their team. - Team Building: To helpdrive bonds within and between teams, we organize group and fullteam outdoor, cultural, and team-building activities - both virtualand in-person. The company provides a monthly bonus for gymsubscriptions and Komet pays for a private health insurance policy. - Other Benefits: - We respect your growth: We encourage continuouslearning and professional growth, that is why we give you your timeto study and we could support you financially for your studiesand/or training. - We offer an indefinite-term contract and salaryto be agreed according to experience and profile. - Unlimitedvacation. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Sales IndustriesSoftware Development #J-18808-Ljbffr Customer Service