Job Description This is a remote position. Schedule: Must be available to work 8:00 AM – 5:00 PM PST / Bakersfield, CA time Total weekly hours: 40 Hours Our client is seeking an experienced and highly efficient Remote Phone Operator to join their team. This role is essential in ensuring excellent patient communication by managing a high volume of calls (120–150 daily), scheduling appointments, answering inquiries, and supporting daily operations through our EMR system, eClinical Works. The ideal candidate is organized, a fast typist, and able to multitask in a fast-paced environment. Key Responsibilities - Answer and manage 120–150 incoming calls per day in a professional and timely manner - Schedule, reschedule, and cancel patient appointments using eClinical Works - Create and route telephone encounters accurately within the EMR system - Respond to patient inquiries and resolve basic questions about services, appointments, and clinic procedures - Triage and escalate urgent issues to the appropriate clinical team - Communicate effectively with on-site staff to ensure seamless patient care - Maintain accurate documentation and ensure HIPAA compliance at all times - Manage multiple tasks simultaneously while maintaining high attention to detail Qualifications - Minimum 1 year of experience in a medical office or call center environment - Proficiency in eClinical Works EMR is required - Must type at least 45+ WPM and be comfortable navigating multiple systems simultaneously - Strong verbal and written communication skills - Highly organized, focused, and self-motivated in a remote work environment - Reliable high-speed internet connection and a quiet, professional home workspace - Bilingual (English/Spanish) preferred Independent Contractor Perks - Permanent work-from-home position - Immediate hiring - Steady freelance opportunity - Full-time position with potential for long-term growth ZR_22104_JOB Requirements Minimum 1 year of experience in a medical office or call center environment Proficiency in eClinical Works EMR is required Must type at least 45+ WPM and be comfortable navigating multiple systems simultaneously Strong verbal and written communication skills Highly organized, focused, and self-motivated in a remote work environment Reliable high-speed internet connection and a quiet, professional home workspace Bilingual (English/Spanish) preferred