Key Accountabilities and Priorities: - Provide Tier 3 support to Datavail clients as well as Datavail Tier 2 D365 engineers. - Ability to deploy change management approaches on Dynamics 365 or other cloud-based transformation engagements for a diverse set of clients. - Help drive the gather of client user stories and translate into technical and functional requirements. - Develop D365 change strategies for client engagements based on an understanding of current and desired future states and teams impacted by the transformation. - Ability to develop and implement change communications plans, able to develop key messages and tactics for D365 projects, communicating effectively with affected audiences to achieve intended outcomes. - Communicating enterprise-wide cloud messages to impacted D365 stakeholders and end-users - Provide technical and business leadership to Datavail clients to empower their D365 digital transformation. - Develop training plans and training materials for D365 end-user community, both technical and non-technical stakeholders. - Demonstrate the ability to collect, analyze and interpret qualitative and quantitative data and information to develop a thorough understanding of stakeholder motivations, preferences and opinions. - Define KPI's and metrics to measure the effectiveness of D365 deployments; Develop mitigation plans to improve D365 user adoption rates. - Contribute to thought leadership and practice development effort to help evolve and mature practice service areas. - Contribute to cloud-based business development efforts through activities such as pre-sales client presentations, research, proposal development, and SOWs. **Required Skills**: - A clear understanding of the Dynamics 365 platform (with Focus on Sales, Customer Service, Omnichannel & Marketing Modules). - Ability to distinguish between the capabilities of the On-Premise version versus the Cloud. - Integration experience with other apps and 3rd party APIs (Dynamics App for Outlook, Docusign, Oracle, SAP). - D365 Web API. - Plugins development. - Workflows, custom workflows and custom Actions development - Deployment knowledge on Managed and Unmanaged. - JScript API v9 and early versions. - Customization and Configuration. - Online Deployment and On-Prem deployment. - Office 365 experience - O365, Teams, and OneNote. - MS Power Automate - Ability to creatively approach challenges and projects and to work effectively, both independently and in teams, to drive toward common goals, consistent with corporate vision and strategies. Desired Skills: - Experience with MS Dynamics Modules o Sales o Field Service o Customer Service o Finance and Operations o Omnichannel. - Experience with related D365 Technologies o Kingsway Soft o ClickDimensions o Tibco Scribe. Required Education and/or Experience: - Bachelor's degree in Computer Science or a related technical field or equivalent job experience.