Position Title: Bilingual Operational Support Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Labor / Indefinite Terms Equip. required: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB Job Start Date: Immediate Location: 100% Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday. Flexible schedule based on business needs Reports To: Operational Support Manager **Company Overview** D&S; Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S; Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. The operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client. **Essential Duties and Responsibilities include the following**: - Retrieve and save invoices and other documents received from clients - Update the customer account to ensure the information is available representatives to review and utilize. - Ensure New tickets are sent to the client in a timely manner - Following up with the client on open tickets - Maintain and update client folders to provide easy access and retrieval for all ABC associates. - Prepare and generate various reports, including daily revenue, escalation and pivot reports to clients and ABC personnel as needed, providing up to date account data. - Monitor 1st and 3rd Party mailboxes to ensure correspondence from clients are handled in a timely manner. - Reviewing client systems to self-serve Ops requests where we have access - Utilize concise notes/updates in corporate/client databases - Demonstrate behaviors reflecting our policies - Maintain a positive customer relationship - Exceed standards expressed by the client - Working with International/Latam tickets/cases (backup requests, payment requests, general collection inquiries) **Qualifications**: - Ability to speak fluently and write clearly in English - 1-3 years of Experience in Customer Service/Back office roles - Attention to detail - Excellent written and verbal communication skills - Ability to work in multiple systems - Adaptable to change in a fast-paced work environment - Ability to manage multiple projects and priorities - Proficiency in MS Word and Excel - Ability to build rapport, ask questions, listen and redirect the conversations - Ability to overcome objections, analyze responses and negotiate resolutions - Work independently and as part of a team to achieve required metrics and standards - Solid time management skills - Knowledge in customer service - Ability to adapt to new business opportunities, challenges and client demands - Excellent verbal and written communication skills - Ability to learn and grow with our organization