Rappi Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Operations Retail Analyst role at Rappi Rappi Bogota, D.C., Capital District, Colombia Join to apply for the Operations Retail Analyst role at Rappi Get AI-powered advice on this job and more exclusive features. Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds! Do you want to know why Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience. Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission Revisa Cómo Impactarás Nuestro Ecosistema: The Retail InStore Experience Specialist will be responsible for the overall customer experience within Retail operations in Rappi. They will monitor customer satisfaction KPIs and develop plans to improve it, implementing effective customer feedback mechanisms and data analysis processes while working cross-functionally with multiple teams to ensure that the voice of the customer is heard and acted upon. Responsibilities Como parte de Rappi, serás responsable de: Develop and implement a customer-centric strategy: Define and execute a comprehensive customer experience strategy that aligns with Rappi's vision, values, and business objectives. Ensuring that every touchpoint of the customer journey during his/her purchase reflects a positive and consistent experience. Voice of the customer: Act as the advocate for the customer within the organization. Gather customer feedback through surveys, reviews, and data analysis, and translate insights into actionable recommendations for improving the app's features, functionality, and overall customer experience within the Retail operation. Collaborate with cross-functional teams: Work closely with product managers, designers, and operations to integrate customer feedback and insights into product development, feature enhancements, or operational processes. Continuous improvement: Monitor key performance indicators and proactively identify areas for improvement. Propose strategies to address customer pain points, enhance satisfaction, and increase loyalty. Regularly evaluate the effectiveness of implemented solutions and iterate as necessary. Champion customer-centric culture: Foster a customer-centric mindset by promoting a deep understanding of customer needs and expectations. Encourage collaboration and effective communication between teams to deliver exceptional customer experiences. Stay up-to-date with industry trends: Keep abreast of emerging trends, best practices, and innovations. Leverage this knowledge to propose and implement relevant strategies to stay ahead of the competition. Qualifications Bachelor's degree: A bachelor's degree in engineering, business administration, or a related field. Proven experience: Minimum of 3 years of experience in operations related roles, preferably within the retail or e-commerce B to C industry. Strong analytical and SQL expertise: Proficiency in SQL to gather, analyze, and interpret customer data, extract meaningful insights, and drive data-informed decision-making. Experience with data visualization tools is a plus.. Customer-centric mindset: Deep empathy for customers and a strong passion for delivering exceptional customer experiences. Strategic thinking: Ability to develop and execute customer experience strategies that align with business objectives and drive measurable outcomes. Innovation and adaptability: Demonstrated ability to think creatively, adapt to changing customer needs and industry trends, and drive continuous improvement. Collaboration and influence: Excellent interpersonal and communication skills to collaborate effectively with cross-functional teams and influence stakeholders at different levels of the organization. Spanish and English Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón? Qualifications Bachelor's degree: A bachelor's degree in engineering, business administration, or a related field. Proven experience: Minimum of 3 years of experience in operations related roles, preferably within the retail or e-commerce B to C industry. Strong analytical and SQL expertise: Proficiency in SQL to gather, analyze, and interpret customer data, extract meaningful insights, and drive data-informed decision-making. Experience with data visualization tools is a plus.. Customer-centric mindset: Deep empathy for customers and a strong passion for delivering exceptional customer experiences. Strategic thinking: Ability to develop and execute customer experience strategies that align with business objectives and drive measurable outcomes. Innovation and adaptability: Demonstrated ability to think creatively, adapt to changing customer needs and industry trends, and drive continuous improvement. Collaboration and influence: Excellent interpersonal and communication skills to collaborate effectively with cross-functional teams and influence stakeholders at different levels of the organization. Spanish and English Tipo Empleador: Regular Empleador: Rappi Technology Colombia Para más información consulta nuestra pagina web https://about.rappi.com/es y revisa nuestras reseñas en Glassdoor https://acortar.link/Eqm07Q ¡Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos! #Rappi Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Technology, Information and Media Referrals increase your chances of interviewing at Rappi by 2x Get notified about new Retail Analyst jobs in Bogota, D.C., Capital District, Colombia . 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