Company Overview: Iron Service Global is a leadingprovider of integrated information technology solutions andlast-mile supply chain services to the global Data Center, EdgeComputing, Telecom and IoT Infrastructure and adjacent industries.Focused on enabling end-to-end last-mile global commerce, weprovide highly scalable solutions to our customers in more than 100countries around the world, serving over 900 metros and 100,000business locations as well as most IT infrastructure manufacturer& software vendors. By leveraging our proprietary digitaloperating system platform, we integrate and automate all parts ofsupply chain business processes as SLA-driven managed services.This includes on-demand workforce marketplace, OEM integrationcenters, import/export, logistics, warehousing, and maintenance ofcomputing infrastructures. Founded in 2002, Iron Service Global hasregional offices in over 20 countries and is headquartered inFremont, California, USA. You can learn more about our company at:https://www.ironserviceglobal.com/ Min. Relevant exp. 8-12 years inIT and Vendor Management (Field Service Workforce) domainexperience required Job Description: As an Operations ProjectManager (GMVP), you will be discharging your duties as an SME andguiding the GMVP NPT Sourcing team of BITO and BCSP through all thephases of the client acquisition (New Program Transition) of theField Services Operations process under stringent timelines. Thisincludes but is not limited to understanding the clientrequirements through the SOW/NPT template, identifying the gapsbetween client requirements and ISG delivery capabilities in theLATAM region, representing ISG delivery in managing LATAM customersin local language and coordinating with ISG stakeholders inEnglish. Drive predictive profit delivery and provide innovativedata-driven project planning and spend management and vendormanagement strategies defined by GMVC. Responsible for developingpartnering relationships with vendors and gaining a strongunderstanding of their business aligned with IRON serviceofferings. This role requires experience in overall workforcemanagement/procurement and the ability to differentiate betweenfield resource categories and provide cross-functional support. JobResponsibilities: 1. Demonstrate in-depth knowledge of thestrategy, goals, and priorities of our stakeholders and partners,with clear roadmaps, goals, and priorities. Act as a bridge toalign various engineering and data center teams towards a commonvision/goals. 2. Identify opportunities. Leverage comprehensiveunderstanding and intersections of programs/work-streams. EmpowerPM-level awareness and action on opportunities for scale andoperational excellence. 3. Support general operations, datamanagement, customer service, data analysis, issue identification,and resolution. 4. Maintain open lines of communication betweencorporate executives and the operations floor to ensure the qualityof business processes being integrated. 5. Develop and implementpolicies, procedures and materials to assure compliance withgovernmental regulations and to maximize efficiency and customerservice. 6. Facilitate stakeholder and team-level understanding ofstrategy, vision, and goals. Foster employee development byproviding timely feedback, identifying and targeting growthopportunities based on individual interests/strengths as well asproviding each team member with a customized support plan tomaximize their success. Preferred Skillsets: Project Management 1.Plan and coordinate all aspects of specific projects, Network,server, or software upgrades, PC deployment and DatacenterInfrastructure management. 2. Communicate project plans, goals, anddirection for the projects. 3. Coordinate work performed by ITstaff and internal customers/partners by defining projectrequirements and performing feasibility and needs/impactassessments. 4. Proficient in data normalization, datainterpretation & analysis, along with Excel templateformulation skills. 5. Formulating technical documentations,process workflows, SOPs, and training docs. 6. Schedules andcoordinates project reviews and follows up on assigned actions.Create and maintain project schedules and status reports. 7. Bestpractices - work instructions, processes, tools ensuring timelydeliveries with proactive approach towards resolution. 8.Responsible for the daily profit achievement of the worker costnegotiations for each transaction. 9. Identifying cost-savingopportunities on a continuous basis. 10. Ensures a single point ofaccountability for the success of the Vendor Management Team. 11.Observe and propose changes to the existing processes to themanagement for improvement in service delivery. 12. Manageconflicts, drive the teams to remediate the problems and ensure theteam's processes and tasks are carried out efficiently as percompany policy. 13. Good to have hands-on experience on portalslike Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc.Should be portal savvy. 14. It's good to have prior knowledge ofbackground verification requirements and drug test as per localcountry law. Preferred Skillsets: Technical 1. Rack, Stack, Cable,Label, indoor/outdoor infrastructure, various audits, data centeroperations & management. 2. Networking, storage, IoT-typehardware design process, software upgrades, PC deployment, andasset life cycle management. 3. Negotiation, facilitation, anddelegation expertise; Asset Management expertise. 4. Field issueescalations, diagnosing, analysis by reproducing the issue, rootcause analysis, resolution via CAPA support. 5. Project governanceKPI management expertise. 6. Enterprise/data center infrastructureproject planning, release management, and help desk expertise.Preferred Skillsets: Non-Technical 1. Ability to identify keyissues and consistently apply a high standard of integrity,professionalism, expertise, and business ethics. 2. Should have theability to handle pressure and meet deadlines. 3. Ability to workindependently and as part of a team. 4. Ability to influencecross-functional teams and peers in the business. 5. Excellentinterpersonal, communication, and public speaking skills. 6.Support business partners by providing timely updates that isattuned to commercial imperatives of the business; maintain asolution-based approach with options for the business. WorkExperience: 1. 8-12 years of Enterprise IT Infrastructure, DataCenter Infrastructure, Telecom Industry experience or equivalent.2. 5+ years' experience managing technical and operations teams.Qualifications: 1. Bachelor's or Associate degree in informationtechnology or equivalent. 2. PMP, Prince2, ITIL, Certification orequivalent. 3. CCNA, CCNP, DCIM, & CCIE Certification. LanguageRequirement with Proficiency level: 1. Spanish (Fluent). 2. English(B2 or higher level). 3. Portuguese (A2 or higher level). MandatorySkills: - Demonstrate in-depth knowledge of strategy, goals, andpriorities. - Plan and coordinate all aspects of specific projects,Network, server, or software upgrades, PC deployment and DatacenterInfrastructure management. #J-18808-Ljbffr