**Responsibilities** - Communicate with customers via phone - Provide knowledgeable answers to questions about product, pricing and availability - Work with internal departments to meet customer's needs - Data entry in various platforms **Qualifications** - Excellent phone etiquette - English (B2) - Basic understanding of call center KPIs: AHT, Service Level - Problem-solving skills - Detail-oriented - Extraordinary team player - Global mindset and ability to work across multiple cultures - Excellent verbal, written, and interpersonal skills **Remuneration** 2.525.000 COP + 10% performance bonus (Salary + bonus = 2.800.000) We pay Semi-monthly! **Schedules** 45 Hours per week. Monday - Sunday, Availability 5:00 am - 11:00 pm (Two rotating off-days) **Our benefits!** - Long Term contract (Contrato Indefinido) - Work on-site with possibility to work from home after performance review (Office located in excellent location - CC Viva Envigado) - Health plan (Plan Complementario de Salud) - We are a new multinational company here in Colombia, so you´ll have multiple opportunities to grow within the company - Be ready for more and new surprises to come in the next months! Tipo de puesto: Tiempo completo, Indefinido Salario: $2.525.000 - $2.800.000 al mes Idioma: - Inglés fluido (Obligatorio)