**This Role is preferred to be filled by an individual based out of the LATAM Region and compensation is set to match our requirements and expectations of this role.** **Position Summary**: We are seeking a highly motivated and experienced **PMO Director** to lead and mature our Project Management Office (PMO) within a growing Technology Professional Services Firm. The PMO Director will be responsible for overseeing project governance, resource management, delivery excellence, and portfolio management across multiple client engagements. This role requires a strategic leader with a proven track record of managing complex technology implementation projects, fostering collaboration across teams, and driving operational efficiencies. **Key Responsibilities**: **1. PMO Strategy & Leadership** - Define, implement, and continuously improve the PMO’s framework, processes, and methodologies in alignment with the firm’s strategic goals. - Lead the development and execution of project and program management best practices, standards, and tools. - Establish a governance model to ensure consistent project delivery, risk management, and quality control across all engagements. **2. Portfolio & Program Management** - Oversee the project portfolio, ensuring alignment with organizational goals and client requirements. - Collaborate with executive leadership to prioritize projects based on strategic objectives, resource availability, and risk. - Monitor the overall health and performance of the portfolio, including schedule, budget, resource allocation, and client satisfaction. **3. Resource & Capacity Management** - Manage the allocation of project managers, business analysts, and technical resources to ensure optimal utilization and performance. - Collaborate with HR and recruiting to hire, onboard, and develop PMO staff. - Build a high-performing team by fostering a culture of accountability, continuous improvement, and professional development. **4. Stakeholder Engagement** - Act as the primary point of contact for project delivery across internal and external stakeholders. - Build and maintain strong client relationships by ensuring timely communication and high-quality service delivery. - Collaborate with sales and pre-sales teams to support proposal development, project scoping, and resource planning. **5. Performance Metrics & Reporting** - Define and track key performance indicators (KPIs) for project delivery, including schedule adherence, budget performance, and customer satisfaction. - Provide regular status updates and executive-level reporting on project and portfolio performance. - Identify areas for improvement and implement corrective actions to enhance project outcomes. **Qualifications**: - **Education**: Bachelor’s degree in Business Administration, Information Technology, or a related field. Master’s degree preferred. - **Experience**: - 8+ years of experience in project and program management, including 5+ years in a leadership role within a technology professional services environment. - Proven experience managing large-scale ERP, CRM, or technology implementation projects. - **Certifications**: PMP, PgMP, or PRINCE2 certification required. Agile (SAFe, Scrum Master, or Product Owner) certification is a plus. **Key Competencies**: - **Leadership & Communication**: Strong leadership, interpersonal, and communication skills with the ability to influence across all levels of the organization. - **Strategic Thinking**: Ability to align PMO operations with the firm’s business goals and drive value through effective project delivery. - **Problem Solving**: Excellent problem-solving and decision-making skills with a focus on delivering solutions that meet client needs. - **Change Management**: Experience in driving organizational change and fostering a culture of continuous improvement. - **Technology Savvy**: Familiarity with project management tools and software, such as NetSuite, HubSpot, Celigo, and other professional services automation (PSA) tools. **Why Join Us?** - Be part of a fast-growing technology consulting firm with opportunities to shape and lead a high-performing PMO. - Work in a collaborative and dynamic environment where your contributions directly impact the success of the company. - Competitive salary, benefits, and professional development opportunities. **Experience**: - Technology Project Management: 5 years (required) - Consulting Leadership: 5 years (preferred) - ERP, CRM, or Integration Implementation: 4 years (preferred) **Language**: - English (required)