Job Overview We seek a highly skilled and detail-oriented Business Intelligence Specialist to enhance our enterprise portal, a centralized platform for customers, partners, and internal teams to manage telecommunications services, billing data, and account insights. The ideal candidate will have experience with customer portals, billing systems, and telecom service models, as well as strong Agile methodologies skills and knowledge of IT project management principles. Key Responsibilities - Collaborate with the Product Manager to manage and prioritize the product backlog. - Develop clear and concise business requirements; participate in Agile ceremonies. - Collect and document requirements to improve portal functionality and user experience. - Coordinate with stakeholders and UI/UX teams to align business needs with development. - Define workflows for service configuration, account management, and provisioning visibility. - Ensure accurate and user-friendly billing data (invoices, payments, usage); support ERP/tax/payment system integrations. - Assist with UAT, validate data flows and user journeys, and help resolve post-release issues.