**RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Customer Support** to join our exciting venture with **Zivoe**. Teaming up with a cutting-edge decentralized credit protocol, Zivoe is at the forefront of transforming high-interest consumer lending on a global scale. With a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems, Zivoe leverages the revolutionary potential of cryptocurrency and blockchain technology. Be part of this groundbreaking movement and help shape a more inclusive financial landscape with us! **What You'll Do** - Assist with account-related issues such as balances, transactions, and settings adjustments. - Ensure customers have a seamless experience navigating their accounts. - Identify and escalate complex issues to relevant departments. - Collaborate on problem-solving to address customer concerns efficiently. - Collect customer feedback to improve service delivery. - Maintain up-to-date knowledge base and training materials. **What You'll Bring To The Team** - Strong spoken and written English C1+ - 1+ Years of Experience in customer service - Experience in handling account-related inquiries, financial/collections, or App-related industries is preferred. - Strong oral and written communication skills - Ability to multi-task efficiently and effectively - Highly detail-oriented. **We Offer You** - Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado). - One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work. - Private health insurance for you plus a family member. - 50% discount on lunch with our partnered restaurant Tipo de puesto: Tiempo completo, Indefinido Sueldo: $300.000 - $3.200.000 al mes Pregunta(s) de postulación: - Do you have experience in cOllections or Tech/app-related industries?