Job summary Avidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company offering comprehensive service and support to customers on five continents. We are looking for a Technical Support Specialist, enthusiastic and customer-centric to help support our robots, customers, and technicians in the field; able to interact with people and excel in a fast-moving & dynamic environment, highly skilled at uncovering customers' needs and following through with effective solutions. This role reports to the Team Lead - Technical Support. Those who live in Cali, Palmira, Yumbo or Jamundí must be able to go to the office if it is required. Qualifications - Fluent in English and French and has had experience in predominantly English-speaking and French-speaking work environments. - Previous phone support and email experience and assisting English and French speaker customers, with excellent tone and customer-facing language skills. - 1-3 years of experience in customer service. - Driven individual, passionate about learning Ability to work in occasionally flexible shifts and adapt to change work schedules based on business and customer needs. Responsibilities - Work with internal teams to help resolve more complex challenges and escalate technical issues accordingly. - Coordinate technical visits and Part shipments with customers. Skills - Have strong people skills, be approachable, be a good listener, and be empathetic, with great attention to detail. - Adaptability to follow always evolving procedures with great attention to detail. Desired requirements - Knowledge of electronics, programming, technology, and robotics. - Technical or Engineering background with experience in troubleshooting. - Experienced in Salesforce, JIRA, and Linux terminal - French proficiency Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora