About the Role Transcom is seeking a highly motivated and technically proficient Technical Account Manager to join our dynamic global team. In this key role, you will lead all technical solutioning activities related to IT, Digital, AI, and Security for client RFPs, RFQs, and RFIs within the contact center and BPO industry. You will be responsible for designing compelling and costeffective technology solutions that align with client requirements and support Transcoms strategic bid efforts. Your role requires strong crossfunctional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. You will act as the single point of contact for all ITrelated inputs in the bid lifecycle. Key Responsibilities ClientFocused Solutioning Interpret and address RFPRFQ requirements, translating them into comprehensive IT solution documents. Develop and present IT, DigitalAI, and Security solutions in client meetings, including addressing technical inquiries. Ensure all solution components meet client expectations and are accurately included in submission materials. Bid Proposal Management Lead endtoend IT solutioning across multiple, concurrent bids with a high level of precision and speed. Collaborate with internal IT, Security, Digital, and Sales teams to develop robust technical solutions and accurate cost models. Deliver documentation including RFP responses, technical diagrams, presentations, and statements of conformity. Provide ITrelated cost inputs to the pricing team. Crossfunctional Leadership Act as the primary IT representative in all RFPRFQ engagements. Coordinate with Product Managers, Solution Architects, and subject matter experts across global teams. Support operations teams with solutioning for client expansions and new features. Knowledge Sharing Innovation Actively contribute to team knowledge sharing and continuous improvement. Foster a collaborative, innovationdriven culture across time zones and functions. What Were Looking For Professional Background 35 years in a technical presales, solution architect, technical analyst, business analyst, technical account manager or IT management role within a contact centerBPO environment. Experience designing, deploying, or managing contact center technology. Solid knowledge of IT, Digital, AI, and Security infrastructures used in BPO environments. Technical Expertise Familiar with enterprise telecommunications PBX, ACD, IVR, CCaaS, networking SDWAN, MPLS, and contact center tech WFM, BI, dialers, chatbots, AI QA, etc.. Strong understanding of CTI, VoIP, SIP, APIs, and WorkAtHome agent solutions for a BPO environment. Able to write and articulate technical RFP responses clearly and persuasively. Tools Platforms Google Suite Microsoft Office Advanced proficiency required Google Gemini Intermediate level preferred Education University degree in a relevant field, technical certifications, or equivalent practical experience. Key Competencies Strategic thinking and problemsolving Exceptional communication verbal written Organizational awareness and time management Proactive, selfstarting attitude Strong stakeholder management and crosscultural collaboration What Motivates You You enjoy bridging the gap between technology and business strategy. You thrive in a fastpaced, deadlinedriven environment. Youre a collaborative team player with a passion for winning deals. Competitive salary Why Join Transcom At Transcom, we dont just offer jobs we offer careers. Join a team where innovation, global collaboration, and continuous learning are the norm. Play a critical role in helping us shape the future of customer experience through cuttingedge technology and solutions.