Job Title: IT Generalist – Networking & Customer SupportCompany: Solvo GlobalJob Summary: Solvo Global is seeking an IT Generalist with strong networking and customer service acumen, who can take ownership of customer issues from start to finish in unique and ever-evolving environments. This position requires excellent troubleshooting skills to determine and resolve the root cause of customer issues and the ability to communicate complex terms and ideas in an easy-to-understand fashion for a less-than-tech-savvy audience. The successful candidate must demonstrate solid written and verbal communication skills as well as a professional demeanor. A strong understanding of networking fundamentals and the ability to apply that understanding in a wide variety of real-world scenarios is essential. Sample Job Duties: - Manage users in a Windows Terminal Server environment, both on-premise and hosted. - Support Fortinet Firewalls and network devices (WAN, LAN, VPN). - Remotely troubleshoot and resolve technical issues over the phone for customers involving: - Local LAN issues - Firewall policies and routing - Windows print services - Server backup and recovery - Act as Remote Administrator for customer servers: - User account management - Shared files - Windows Server print queue configuration - Act as Remote Administrator for customer Fortigate firewalls: - Site-to-site and dial-up VPN configuration - Group and policy management - VLAN configuration - Basic network troubleshooting - Document resolutions in call tracking system while adhering to documentation standards set forth by Solvo Global. - Develop strong working relationships with customers and other team members. - Handle after-hours and emergency requests on a rotational basis. Requirements: - At least 2 years’ experience in a technical customer support role. - CompTIA A+ Certification or equivalent demonstrable skill set. - Ability to type quickly and efficiently and take case notes while communicating. - Ability to communicate complex technical terms and ideas to a novice user. - Ability to work independently and leverage available resources to aid in resolving customer issues. Not Required but Nice to Have: - Experience administering and troubleshooting firewalls (CISCO, Fortinet, Palo-Alto, etc.). - CompTIA Network+ Certification or equivalent demonstrable skill set. Support Center Hours: - Monday to Friday: 8:30 AM – 8:00 PM ET - Saturday: 8:30 AM – 5:00 PM ET - Shifts may rotate. #IT Job Type: Full-time Language: - English (Required)