Get AI-powered advice on this job and more exclusive features. TITLE: Customer Success Specialist LOCATION: Remote DEPARTMENT: Operations REPORTS TO: Supervisor, Customer Success PERCENTAGE OF TRAVEL: 0% POSITION SUMMARY: Broadvoice is looking for a Customer Success Specialist to become and integral part of our dynamic team. In this role, you will work closely with customers to ensure they are taking advantage of all applicable product capabilities and help to resolve any potential issue or risk. We are looking for a candidate who is not just equipped with the necessary skills, but who is passionate about helping customers achieve their goals and gain operational efficiency. By monitoring health of the customer relationship, the CSS will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities. YOUR DAY-TO-DAY: Work closely with our customers to understand their business need and ensure they're able to gain value from our products. Manage and work cases that come into the Customer Success Queue. Handle contract renewals for customers. Deploy reactive retention activities as needed for at risk customers. Conduct proactive health reviews and outreach to at risk customers to mitigate risk. Handle incoming customer questions regarding their account and contract and assist with changes as needed. Work cross-functionally to ensure customer needs are met timely. WHAT YOU BRING TO THE TEAM: 1-3 years' experience in driving successful solution-oriented client engagement. Experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention. Experience in Unified Communications as a Service (UCaaS) or other comparable telephony industry (ex: Contact Center as a Service (CCaaS) preferred. Experience managing projects with multiple stakeholders and systems, occasionally globally, as well as working within tight project and client timelines and resources. Ability to navigate business processes and quickly understand customers business structures and needs, articulate, and demonstrate what is required for successful delivery of customer expectations. The ability to work in a high-energy, fast-paced environment, collaborating with other departments to achieve strong results. A high degree of autonomy, organization, ability to prioritize, proficiently leverage internal systems. Proficiency with technology in products such as Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional customer presentations, reports, and analysis and recommendations. Experience with CRM systems (Salesforce, Rev.io, etc.) Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Telecommunications Referrals increase your chances of interviewing at Broadvoice by 2x Get notified about new Customer Success Specialist jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 2 days ago Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Client Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800 - $1,300 1 week ago Customer Support Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr