At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. This is a Cross-Sector role. Learn more about our Sectors: **Medical Devices** At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions. We are in this for life. We are changing the trajectory of human health, YOU CAN TOO. **Pharmaceuticals** At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. **Consumer Health** Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J.; And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions. You deserve to work in a place where you feel well and welcome. **We are searching for the best talent for a Global Learning Operations Producer, located in Prague, Manila, Bogota, or Tampa.** **Purpose**: The Global Learning Operations Producer will be responsible for supporting our facilitators in live virtual training sessions. Our programs are interactive and collaborative and this person will play a part in cultivating a great learning environment for participants by running the technical aspects of the virtual classroom. The producer will also support the operations team by coordinating the program logistics for training courses and other program activities as needed. **You will be responsible for**: - Provide technical coordination and support before and during the virtual classroom session via the zoom platform. - Will produce VILT sessions including the following tasks: take attendance, manage interactive tools such as whiteboards, breakout rooms, and polls, answer learner questions in the chat, create and distribute links, troubleshoot issues, manage chat, advance slides, spotlight presenters, and support facilitator with activities and instructions. - The producer will follow the timeline of the session to ensure they are managing the tasks by the session content - Create Standard Operational Procedures (SOP) and program operations guides to be leveraged to coordinate training classes and learning experiences. - Support standard learning processes and practices related to assigned programs Develop an understanding of Global Services operations and the J&J; organization. - Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels. - Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with management. - Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences for future reference. - Communicate and interact effectively with customers and team members of the Global Services HR team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members. - Interact and interface with customers, vendors, service providers, and other third parties as applicable about the activities and dependencies within the Global Learning team. **Qualifications** Qualifications and requirements**: - A minimum of a bachelor’s degree is required. - A minimum of tw