Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means collaborating with large engineering teams across **Latin America** and the **United States**. We are currently looking for an experienced, dynamic, and highly motivated** Jr+ Helpdesk Support Specialist.** **Your Duties as a Lean Tech Warrior**: - Handle escalated tickets from Tier 1 to make a deeper analysis and troubleshoot. - Work as part of a team by working on diagnosing, troubleshooting, problem triage or our customers’ open issues. - Provides technical support via or by phone to a growing customer base of administrators and users of the suite of products - Owns full cycle of customer technical support resolution - Provides a proactive approach within customer support, assists in optimizing systems - Logs/documents all customer correspondence into Service Cloud ticketing system - Demonstrates an awareness of and the impact of events on customer’s systems or internal platforms. - Creates knowledgebase/troubleshooting documents for Team and customers - Adheres to all department and company policies and procedures, including core values **Why We’ll Love You**: - Minimum of 2 years of experience in Information Technology - College degree in Technology related field or similar related experience - Exposure to Windows Operating Systems - Ability to learn new technology quickly - Proven ability to work independently as well as function effectively within the Team - Proven ability to manage demands with internal and external customers - Excellent written and verbal communication skills working with technical and non-technical customers - Ability to thrive in a fast paced, high volume, demanding, and dynamic work culture - Participate in after-hours support rotation for internal and external systems. - Previous software support experience within a Help desk environment - Self-motivated, highly organized, wants to make an impact - Ability to work remote and communicate daily with manager and Team - Dependable, reliable, transparent, and flexible. - Exceptional problem-resolution abilities - Ability to multitask while staying the course and following through on priorities - Sense of urgency and follow-through on tasks - Excellent written and verbal communication skills - High emotional intelligence and empathy for the customer - Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders. - We are more than a company; we are warriors working daily to change the world through technology._