Customer Service Director Americas SSC. page is loadedCustomer Service Director Americas SSC. Apply remote type FlexibleWork Arrangement locations Bogotá, Bogota, Colombia time type Fulltime posted on Posted 3 Days Ago time left to apply End Date: May15, 2025 (3 days left to apply) job requisition id R30295 AtMedtronic you can begin a life-long career of exploration andinnovation, while helping champion healthcare access and equity forall. You’ll lead with purpose, breaking down barriers to innovationin a more connected, compassionate world. A Day in the LifeResponsibilities may include the following and other duties may beassigned. - Represents company to external and internal customers,answers product-related questions, traces lost shipments,interprets and clarifies customer orders for the shippingdepartment, takes orders or registrations, and when necessary mayconnect customers to appropriate support or field staff. - Maymanage web-based ordering or registrations, confers with managementregarding customer credits, returns goods for credit, identifiesquality assurance complaints, and writes price differentials onmail orders. - May approve allocation of stock in short supply,special price quotations and bids, pricing allowances, deductionsand adjustments. - May manage inventories at customer facilitiesusing EDI (electronic data interchange), forecasting, replenishmentand inventory systems, focusing on stock and allocation issues tomaximize service levels. PEOPLE MANAGEMENT FUNCTIONAL CAREERSTREAM:Management and supervisory professionals with one or moreemployees who are focused on tactical, operational and somestrategic activities within a specified area. Levels within themanagement career stream typically have six or more direct reports.The majority of time is spent overseeing their area ofresponsibility, managing performance, developing talent, engagementand inclusion, communicating business and operational developments,planning, prioritizing and / or directing the responsibilities ofdirect reports. Goal achievement is typically accomplished throughperformance of direct and / or indirect reports. A keyresponsibility of roles in this career stream is managing people.which includes: accountability for mentoring, developing andcoaching staff on meeting/exceeding performance expectations anddefined objectives, providing leadership to staff ensuring theprioritization of strategic and department level initiatives toinclude defining performance goals and targets, conductingperformance reviews, and staff 1:1s to guide performance managementand employee development efforts and manage toward departmentalgoals. DIFFERENTIATING FACTORS Autonomy:Manages department (s) orsmall unit that includes multiple teams led by managers and / orsupervisors. Provides motivational leadership for the area managed.Provides thought and technical leadership . Performs work withoutappreciable direction. Organizational Impact:Leads the developmentof the strategy for own department or business area, ensuring linksto the company’s aims and objectives. Management authority to makelarge business decisions and some strategic decisions . Decisionsimpact the financial performance, employees, or public image of theoperational unit and/or company. Typically has budget or P&Laccountability; for a department, broad functional area orgeography. Innovation and Complexity:Drives innovation across thebusiness area, encouraging best practice and knowledge sharing.Significantly improves, changes or adapts own department orbusiness area’s processes, systems, products or services. Problemsand issues faced are complex, difficult and undefined, and requiredetailed information gathering, analysis and investigation tounderstand the problem. Communication and Influence:Develops longterm strategic relationships and alliances with key internal andexternal stakeholders. Communicates and conducts briefings withsenior or executive leadership regarding ongoing operations andstrategic initiatives . Influences across functions and businessesto negotiate and gain cooperation on operational issues andinternal divergent objectives. Leadership and TalentManagement:Directs and leads a department, broad functional area orgeography, including one or more teams led by managers and / orsupervisors . Determines supervisory relationships, and createsworkforce and staffing plans to accomplish business results .Authorizes hiring, firing, promotion and reward within own area.Required Knowledge and Experience:Requires broad management andleadership knowledge to lead multiple job areas, and detailedfunctional and operational expertise. Typically has mastery levelknowledge and skills within a specific technical or professionaldiscipline with broad understanding of other areas within the jobfunction. Requires a Baccalaureate degree (or for degrees earnedoutside of the United States, a degree which satisfies therequirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 10years of relevant experience with 7+ years of managerialexperience, or advanced degree with a minimum of 8 years ofrelevant experience with 7+ years of managerial experience.Physical Job Requirements The above statements are intended todescribe the general nature and level of work being performed byemployees assigned to this position, but they are not an exhaustivelist of all the required responsibilities and skills of thisposition. Benefits & Compensation Medtronic offers acompetitive Salary and flexible Benefits Package A commitment toour employees lives at the core of our values. We recognize theircontributions. They share in the success they help to create.Weoffer a wide range of benefits, resources, and competitivecompensation plans designed to support you at every career and lifestage. This position is eligible for a short-term incentive calledthe Medtronic Incentive Plan (MIP).This position is eligible for anannual long-term incentive plan. About Medtronic We lead globalhealthcare technology and boldly attack the most challenging healthproblems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life —unites a global team of 95,000+ passionate people. We are engineersat heart— putting ambitious ideas to work to generate realsolutions for real people. From the R&D; lab, to the factoryfloor, to the conference room, every one of us experiments,creates, builds, improves and solves. We have the talent, diverseperspectives, and guts to engineer the extraordinary. Learn moreabout our business, mission, and our commitment to diversity hereWho We Are We lead global healthcare technology and boldly attackthe most challenging health problems facing humanity by searchingout and finding solutions. Our Mission — to alleviate pain, restorehealth, and extend life — unites a global team of 95,000+passionate people. We are engineers at heart— putting ambitiousideas to work to generate real solutions for real people. From theR&D; lab, to the factory floor, to the conference room, everyone of us experiments, creates, builds, improves and solves. Wehave the talent, diverse perspectives, and guts to engineer theextraordinary. What We Do We change lives. Each team member, eachday, helps to improve and redefine how the world treats the mostpressing health conditions, from heart disease to diabetes. Ourindustry leadership comes from the passion and ingenuity of ourpeople. That’s who we are. Working alongside one another, we usescience, medicine, and a profound understanding of the human bodyto build extraordinary technologies that can transform lives. Webuild extraordinary solutions as one team. With one MedtronicMindset defining how we work. Speed and decisiveness run throughour DNA. Diverse perspectives inspire our bold answers to anychallenge that comes our way. And we deliver results the right way,breakthrough after patient breakthrough. This life-changing careeris yours to engineer. By bringing your ambitious ideas, uniqueperspective and contributions, you will… Build a better future,amplifying your impact on the causes that matter to you and theworld Grow a career reflective of your passion and abilitiesConnect to a dynamic and inclusive culture that welcomes thechallenge of life-long learning How We Are Different Thesecommitments set our team apart from the rest: Experiences that putpeople first. Respect for people is the hallmark of our humanity.It fuels our team to positively impact even a single life. And itmeans we put our people first at Medtronic as well, creating aculture of belonging and always pushing to get you thecareer-building resources you need. Life-transforming technologies.No matter your role, you contribute to technologies that transformlives. What we build empowers patients to live life on their terms.Better outcomes for our world. Here, it’s about more than thebottom line. Our Mission to improve human welfare drives us. Weadvance healthcare, society, and equity with every design, insideand outside our walls. Insight-driven care. Fresh viewpoints.Cutting-edge AI, data, and automation. You're shaping the future ofhealthcare technology and defining the next generation ofbreakthroughs in care It is the policy of Medtronic to provideequal employment opportunity (EEO) to all persons regardless ofage, color, national origin, citizenship status, physical or mentaldisability, race, religion, creed, gender, sex, sexual orientation,gender identity and/or expression, genetic information, maritalstatus, status with regard to public assistance, veteran status, orany other characteristic protected by federal, state or local law.In addition, Medtronic will provide reasonable accommodations forqualified individuals with disabilities. For sales reps and otherpatient facing field employees, going into a healthcare settingisconsidered an essential function of the job and we expect ouremployees to comply with all credentialing requirements at thehospitals or clinics they support. This employer participates inthe federal E-Verify program to confirm the identity and employmentauthorization of all newly hired employees. For further informationabout the E-Verify program, please click here . For updates on jobapplications, please go to the candidate login page and sign in tocheck your application status. #J-18808-Ljbffr