Job Description Summary LI-Hybrid Location: Bogotá, Colombia Relocation Support: This role is based in Bogotá, Colombia. Novartis is unable to offer relocation support: please only apply if accessible. Are you passionate about improving patient experiences and driving innovation in healthcare? As a POP Analyst at Novartis Colombia, you’ll play a vital role in shaping and supporting Patient Support Programs that directly impact patients’ lives. From collaborating on program design to managing vendor performance and ensuring compliance, your work will help deliver meaningful solutions to patients and healthcare professionals. Join us and be part of a purpose-driven team that’s reimagining medicine through operational excellence and patient-centric innovation. Job Description Key Responsibilities: - Act as a business partner for assigned Patient Support Programs (PSPs), ensuring operational excellence. - Monitor vendor performance and provide insights to improve patient and healthcare professional experiences. - Collaborate on the design and implementation of innovative PSP solutions. - Support vendor assessments and onboarding for new program initiatives. - Manage PSP budgets and track monthly expenses to ensure financial compliance. - Develop patient education materials and lead initiatives to enhance service delivery. - Coordinate contracts, purchase orders, and internal processes for PSP operations. - Oversee distribution and control of support doses linked to PSPs. - Maintain and update standard operating procedures and conduct risk assessments. - Monitor vendor compliance and drive corrective actions based on quality evaluations. Essential Requirements: - Proven ability to collaborate across functions and manage multiple priorities effectively. - Strong attention to detail and commitment to operational excellence. - Strategic and analytical thinking to support data-driven decision-making. - Excellent verbal and written communication skills in Spanish. - Demonstrated business partnering capabilities in a healthcare or pharmaceutical setting. - Experience managing budgets and tracking financial compliance. - Familiarity with vendor management and performance evaluation. - Basic to intermediate proficiency in English for professional communication. Desirable Requirements: - Experience working with digital tools or platforms to support patient engagement initiatives. - Knowledge of healthcare compliance standards and patient data privacy regulations. Skills Desired Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing